Delete your account

Option 1 — Delete from the app

If you are signed in on the Jetra EWS Android app or web app:

1. Open the app and sign in.
2. Go to Settings (bottom tab bar).
3. Tap Account & security.
4. Scroll down and tap Request account deletion.
5. Confirm your email address to submit the request.

Open Account & security →

Option 2 — Email us

If you cannot sign in, email our privacy team from the address linked to your account.

Please include the email address, full name and phone number on the account so we can verify your identity.

What gets deleted

• Your profile (name, phone, email, state/LGA, sex, date of birth, trust score)
• Your saved locations and geo-fenced alert preferences
• Your device push tokens and 2-factor authenticators
• Your call intake and reporter identity on your submitted reports
• Your SOS session history and audio recordings

What is retained (anonymised)

For public-safety, statistical and legal reasons we may retain incident records in an anonymised form — stripped of your name, contact details and account identifiers — so they can no longer be linked back to you. Retention periods are configured by our data-retention policy and enforced automatically.

How long it takes

Verified requests are processed within 30 days. You will receive a confirmation email once deletion is complete. If you sign in again during that window, the request will be cancelled.